How we used data-driven personas to radically improve the customer experience https://ift.tt/oNyF1B7

Brave Search doesn’t use Bing’s index anymore https://ift.tt/fB4dkMb

Reddit is testing Discord-like channels for community chat https://ift.tt/u90kDUO

Amazon omits India business in earnings, a first in years https://ift.tt/eyw21qp

Muslims come into the frame in Southeast Asia’s fintech boom https://ift.tt/sZuQX9n

Daily Crunch: Citing slow growth and desire to be ‘at the forefront of the AI era,’ Dropbox CEO lays off 500 https://ift.tt/aJoOyKZ

Clubhouse needs to fix things, and today it cut more than half of staff https://ift.tt/w2Vjceh

Snap stock down 24% on weak earnings, ad revenue slump https://ift.tt/AmYuykl

Hackers steal emails, private messages from hookup websites https://ift.tt/8bAXzPV

Microsoft makes its AI-powered Designer tool available in preview https://ift.tt/TXWSnM6